Complaints about a service

We are interested in all feedback, positive and negative, as it can all help to improve our service. If we’re doing something well, we want to build on that. If we’re doing something wrong, we want to put it right.

If you’d like to make a complaint, often the quickest and most effective way of resolving an issue is to raise it directly with the service or manager involved. However, if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.

Please be assured that your complaints will be treated confidentially.

• If you would like to make a complaint about fundraising or donations, please use our separate fundraising complaints form.
• If you would like to make a complaint about a Sense shop, please use our separate shop complaint form.
• Read our complaints policy.

Make a complaint about a service

There are two ways you can make a complaint.
You can call our team on 0800 731 9008.
Alternatively, you can fill in the form on this page and one of our team will respond as soon as possible.