Complaints about a service or shop

We are interested in all feedback, positive and negative, as it can all help to improve our service. If we're doing something well, we want to build on that. If we're doing something wrong, we want to put it right. If you would like to pass on a compliment or other feedback, please contact Information and Advice.

If you'd like to make a complaint, often the quickest and most effective way of resolving an issue is to raise it directly with the service or manager involved. However, if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.

Alternatively, if you would like any assistance or would like to talk to someone who is not directly involved, please call our national complaints line on 0800 731 9008.

Please be assured that your complaints will be treated confidentially.

If you would like to make a complaint about fundraising or donations, please use our separate fundraising complaints form.

Make a complaint

Please detail your complaint and where the incident took place.

We will only use your details to deal with your complaint.