Complaints about a shop

We are interested in all feedback, positive and negative, as it can all help to improve our service. If we’re doing something well, we want to build on that. If we’re doing something wrong, we want to put it right.

If you’d like to make a complaint, often the quickest and most effective way of resolving an issue is to raise it directly with the shop involved. However, if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.

Alternatively, if you would like any assistance or would like to talk to someone who is not directly involved, please call our national complaints line on 01322 554999.

Please be assured that your complaints will be treated confidentially.

• If you would like to make a complaint about fundraising or donations, please use our separate fundraising complaints form.
• If you would like to make a complaint about the services we provide to disabled people, please use our service complaints form.
• Read our complaints policy.