Complaints

Sense is always keen to hear suggestions for improving our service. If something is wrong, we want to put it right.

Woman on the telephone, looking downwardsOften the quickest and most effective way of resolving a complaint is to raise it directly with the service / manager involved. However, if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.

Alternatively, if you would like any assistance or would like to talk to someone who is not directly involved, please call our national complaints line on 0800 731 9008.

Please be assured that your complaints will be treated confidentially.

Read our complaints policy.

Online complaint forms

Make a complaint about Sense fundraising - use this form for fundraising and donation issues only

Make a complaint about Sense services - use this form for any other complaints, including those relating to our residential and community services, and our shops.

 

First published: Thursday 31 May 2012
Updated: Thursday 27 March 2014