Text-to-donate terms and conditions

How we use your personal information

Your privacy is important to us at Sense. Please read our privacy statement which sets out how we use and protect any information that you give to us.

Read the text-to-donate-monthly terms and conditions.

Text TOY to 70007 to give £3

  • Your text will be charged at £3 plus one message at your standard network rate (based on your service provider rates).
  • Sense will receive 100% of each donation.
  • This charity donation service enables you to donate and receive information about the work of Sense and by using it you agree that we may contact you in the future by SMS to let you know more about our work and other ways you can help, including how you can make another donation.
  • If you'd rather we didn't contact you again by SMS, please text NOSMS SENSE to 78866.  Please note, your network operator may charge you one message at your standard network rate.   Alternatively, you can contact our Supporter Services team by telephoning 0300 330 9257 or email supporterservices@sense.org.uk, including your mobile number in the email.
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • This SMS service is being provided for Sense by Cymba Integrated Solutions Ltd, 110 Gloucester Ave, London NW1 8HX.
  • See below for General Terms and Conditions relating to all text to donate campaigns.

Gift Aid – Make your donation worth more for free

  • Donations made via text are eligible for Gift Aid.  In order for us to reclaim the tax you have already paid on your gifts and make them worth 25% more, at no cost to you, call us on 0300 330 9257 or email supporterservices@sense.org.uk, including your mobile number in the email, or complete the secure Gift Aid form.

General terms and conditions relating to all text-to-donate campaigns

  • When you donate via SMS to Sense please note that in addition to the donation, you will incur your standard network message charge (based on your service provider rates).
  • Sense will receive 100% of each donation.
  • All gifts will go towards Sense’s vital work with children and adults who have complex disabilities, including those who are deafblind.
  • Please ensure you spell the keyword carefully and send your text message to the correct short code or your gift will not be received.
  • If your keyword and short code are valid, you will be charged the donation amount when you receive the bounce-back message – this cost will be applied directly to your mobile phone bill. It may take some time for you to receive a bounce-back message. Please wait until you receive it. Any repeat texts will result in repeat donations.
  • If your keyword or short code are invalid, you may not receive a bounce-back but may still be charged your standard network message charge. You will not be charged the donation as you will not be donating to Sense.
  • All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian's permission to send a text donation to us.
  • If you would like to contribute additional gifts to Sense, you can donate online.
  • All donations to Sense, including the donation from the text, are non-refundable.
  • Sense, Cymba Integrated Solutions Ltd and their subcontractors, subsidiaries and/or agencies cannot accept any responsibility for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.
  • Sense is a registered charity number 289868. 
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.