Where we are fundraising

Sense uses face-to-face and telephone fundraising as a great way to raise awareness of our work in the community. Each of our fundraising agencies we partnership with are specialists in what they do and believe in our work.

Here you can find out where Sense will be operating face-to-face fundraising, how you can identify our fundraisers and what information they’ll ask you for. 

Our fundraising activities include bookable private sites and door-to-door fundraising.

Our face-to-face campaign will take place across the UK. Our fundraisers ask for a regular monthly commitment in the form of a continuous recurring card payment that will be set up on your preferred date each month.

Our fundraising campaign and recruiters comply with strict approval of governed guidance issued by the Chartered Institute of Fundraising, Fundraising Regulator and Sense policies.

How can you identify our fundraisers?

Sense fundraisers can be identified by:

  • Their Sense branded uniform.
  • An identification badge showing their name and ID number.
  • They have a letter of authorisation allowing them to collect Continuous Card Payments on Sense’s behalf.

What details will our fundraisers ask you to provide?

Our friendly fundraisers ask for a regular monthly commitment from our supporters in the form of a continuous card payment. They will take a payment on the day of sign-up, and set you up for your preferred date every month going forward.

You will be provided with a supporter receipt confirming:

  • Your monthly gift amount.
  • The name and signature of the fundraiser who signed you up.
  • Supporter reference number.
  • The fundraiser’s ID badge number.
  • Date of sign-up.

Contact us about one of our fundraisers

If you have any questions, queries or complaints about any of fundraisers please do get in touch with our supporter services team.

FAQs

Why does Sense use face-to-face fundraising?

We use face-to-face fundraising to raise awareness of Sense, and ultimately reach more people who are in need of our support.

Your gifts are crucial to the development of children who are deafblind. The earlier Sense can start providing specialist support, the sooner we can start helping these children explain what they want.

How do I know that the fundraiser is genuinely fundraising for Sense?

All fundraisers will be wearing a Sense uniform and carry an ID which bears their name, photo and ID number.

Our face-to-face fundraisers will never ask you for cash. If you are unsure whether they are legitimately fundraising for us, then please contact the supporter services team via email at [email protected] or call us on 0300 330 9257.

Are Sense face-to-face fundraisers regulated?

Yes. The Fundraising Regulator is the independent regulator that was set up in 2015 and regulates face-to-face fundraising. The Fundraising Regulator is responsible for ensuring charitable organisations, including Sense, follow a strict code of practice.

How does Sense ensure vulnerable people are not targeted?

Fundraisers employed to work on behalf of Sense receive comprehensive training before they can start to represent us, and they will also receive refresher training at regular intervals.

We also attempt to conduct a welcome call with our new supporters. Our call agents are trained to look out for any signs of vulnerability during these calls and to flag any instances where the interaction raises any concerns.

Is the information I provide safe and secure?

Your sensitive and personal information will be collected using a secure password protected tablet and once entered the fundraiser will no longer have access as this goes to a secure password protected payment processing site.

What is the purpose of a welcome call?

Following a regular committed continuous card payment sign up with a fundraiser, our call agents will attempt to telephone new supporters.

As well as thanking them for their kind generosity, these calls are designed to ensure we have the correct information and to get feedback about our fundraisers.

What agencies do you work with?

Our partner agency for our Face-to-Face fundraising activity is Gather Campaigns.

Gather connects charities with supporters who have genuine interests and passion for the cause. Gather specialise in offering bespoke face-to-face activity.

I have some feedback or a complaint to make regarding your face-to-face fundraisers. Who should I contact?

We welcome feedback and we will endeavour to respond to communications – good or bad – as quickly as possible. Please contact the supporter services team via email at [email protected] or call us on 0300 330 9257.

Why do fundraisers ask for my date of birth?

Fundraisers will check a new supporter’s date of birth as it is illegal to ask someone to make a financial commitment if they are under the age of 18.

What are your fundraising hours?

It is important that all our fundraising activities are fully compliant with guidance issued by several governing bodies including the Chartered Institute of Fundraising, the Fundraising Regulator and Sense policies. Our teams will aways ensure that all Sense fundraising activity meets these requirements.

Our fundraisers only work in areas where a licence has been granted by the local council to fundraise up until 9pm, which includes weekends and bank holidays, which we find are our most successful times to visit.