Contact Supporter Services

If you'd like to speak to us about any aspect of supporting Sense, including any questions about your donation, fundraising or our shops, please get in touch. Use the form below, or any of the following methods.

Keep in touch

Your support is extremely important to us. We’ll use the details you’ve provided to let you know more about our work and other ways you can help, including how you can volunteer, make a donation, or support our campaigns.

Would you like to receive updates by email?

Other ways to contact us

By email

Email us at supporterservices@sense.org.uk

By phone

Telephone us on 0300 330 9257

Textphone us on 0300 330 9252

We are available from 9am to 5.00pm Monday to Friday.

Through a BSL interpreter

Contact us through a sign language interpreter

You can contact us using a British Sign Language (BSL) interpreter through the InterpretersLive! service, provided by Sign Solutions. This free service is available from 9am to 5pm Monday to Friday.

By post

Write to us at:

Sense
Freepost RRXE–TREX-GEUR
101 Pentonville Road
London
N1 9LG

How to use the InterpretersLive! service

You can use the InterpretersLive! service on your desktop or laptop by using the Starleaf video portal

You can also use the service on your phone or tablet by downloading the InterpretersLive! app

For more information you can watch the BSL guide to downloading the InterpretersLive! app

Using the app

Follow the steps to register for a Starleaf account so you can use InterpretersLive! 

  1. Download and open the app
  2. Choose the software for your device
  3. Register with your email address
  4. You’ll be sent a six digit code which you then need to enter into the Starleaf app
  5. Enter your name and phone number
  6. Allow access rights for your camera and microphone

Making a call

  1. Click on the phone icon to make a call
  2. Enter interpreterslive@signsolutions.uk.com in the search bar then click ‘Start a video call’

Requirements

This service is accessible via a Windows Desktop and Apple Mac supported devices. To use this service on a desktop you’ll need a webcam, a broadband upload speed of 1mb and Flash player

The service is compatible with the following browsers;

  • Google Chrome version 65 and later
  • Firefox version 55 and later
  • Opera version 50 and later

If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support connecting to InterpretersLive!

If you’re struggling to connect to the InterpretersLive! service, make sure you meet the requirements.

Please note that if you have less than 120kbps available the call will be audio only, as minimum requirement for video calls is 192kbps.

If you’re still having problems connecting, please get in touch with Sign Solutions

Complaints

If you would like to make a complaint, our complaints policy will help ensure you receive a prompt response.