Sense Support Worker FAQs

Would you like to find out more about becoming a Support Worker at Sense? Read the answers for our most frequently asked questions, and if you can't find your question below, please get in contact with our Recruitment team.

Watch the video below to find out more about being a Support Worker at Sense.

FAQs

I don't have experience in a care role – can I still apply?
What will I be doing on a day to day basis?
What's the application process?
I've been successful at interview, what happens next? 
What training will I receive?
What are the hours or shift patterns I'll be doing?
When will I get my rota/hours?
Will I need to use my own car?
Will I be providing personal care?
Do I work bank holidays?
How many days holiday do I get?
Is there a uniform?
What support do I receive?
Are there development opportunities? 


I don't have experience in a care role – can I still apply?

We have a variety of health and social care roles available at Sense and for the majority of them you don't need previous 'care' experience. Sense is a values based employer and therefore we look for candidates who have the right values and behaviours to make a difference to peoples lives. Find out more about our Sense values. 


What will I be doing on a day to day basis?

Your role and day-to-day activities will be led by the needs and aspirations of the people you'll be supporting. You could be working in one of our residential services, supported living services, Sense Centre or a Sense College. Your job advert will have information on the role and we'll go through the role in more detail during your application process and interview.

As a Support Worker you'll support and enable people to live the life they choose, to make choices, to express themselves and develop independent living and life skills. The people we support also take part in lots of activities including holidays, swimming, shopping, ice skating, rock climbing, arts and crafts, and many more.


What's the application process?

To apply for a role with Sense, first visit our job portal to view our latest vacancies. Once you've completed your application you'll be contacted in regards to the next steps. Our interviews consist of telephone interviews, video interviews and/or face-to-face interviews with a diverse interview panel.


I've been successful at interview, what happens next?

The Sense Recruitment team will manage all of your pre-employment checks and you'll have a dedicated Recruitment Administrator looking after you. We pay and complete a DBS check for you (level dependant on the nature of the role), reference checks and ID checks. You'll be asked to provide your right to work in the UK, proof of address, reference contact details and any other information required for the role.


What training will I receive?

When you start with us, you'll receive a tailored induction. Every new starter will also complete a range of face-to-face and eLearning induction modules, which include safeguarding and equality and diversity, as well as the opportunity to take an online British Sign Language (BSL) module. If you take on a role directly supporting people with complex disabilities, you'll complete further courses as part of your induction. Find out more information about your training and development.


What are the hours or shift patterns I'll be doing?

We offer supported living and residential services for people with complex disabilities, including those who are deafblind. For all of our supported living and residential services we work on a 24/7 basis to suit the needs of the individuals we support, so hours of work are based around their needs. Our Sense Centres and Sense Colleges have their own opening hours and these will be on all job adverts and discussed at interview. As part of Sense Living, we provide additional individual support services, including communicator guide and intervenor services out in the community and plan hours to suit the needs of the individual, these will be detailed on the job advert.


When will I get my rota/hours?

As soon as all of your pre-employment checks have been completed you'll be contacted by your manager to confirm your hours for your first day, week and month with Sense. In the first few weeks there is an induction plan for you, consisting of e-Learning, face-to-face training, shadowing and observations. Rotas once fully ready to start are usually issued 4-6 weeks in advance so you can plan your life accordingly.


Will I need to use my own car?

For most of our services this is not necessary as we have our own vehicles, however (in some supported living services), if necessary you will need to use your own vehicle and will receive mileage for any travel. All details will be on the job advert and we'll go through everything during your application process. We do have a large number of roles where you don't need to be a driver.


Will I be providing personal care?

We may require you to provide personal care, this will depend on the individual you are supporting. Your role may range from prompting/reminding someone to completing full support with all aspects of the person's daily needs. This may include supporting someone to the bathroom, using the toilet, having a bath/shower, cleaning teeth etc.


Do I work bank holidays?

This is dependant on the role you're in. Many of the people we support need 24/7 support, and this doesn't stop over the holidays! We do make every attempt to design rotas as fairly as possible, so that this commitment is shared throughout Sense.


How many days holiday do I get?

When you start at Sense you'll receive 24 days holiday plus bank holidays. This rises to 26 days after five years' service and 28 days after ten years. One of your benefits is the opportunity to buy and sell annual leave up to a maximum of four days.


Is there a uniform?

There is no uniform for Sense staff. You're able to wear your own smart/casual comfortable clothes. 


What support do I receive?

Sense has an exceptional induction programme for all employees, which includes face-to-face learning and eLearning on a wide range of topics. Following your induction, you can take advantage of additional learning and development opportunities. In return for your hard work, enthusiasm and commitment to our values, you'll receive high quality support and some of the best training available. Every day you will learn from the interactions with the people you support and coaching from a brilliant team around you. 


Are there development opportunities? 

Yes, following on from your induction, you'll have plenty of opportunities to learn within your job. Every day you'll learn from the interactions with the people you support, colleagues and coaching from a brilliant team around you. Supported in your role by your manager, your development will be thoughtfully planned. Above all, we'll invest in you as an individual. We recognise that your life experiences and interests are just as valuable as having qualifications. You'll have the opportunity to bring the interests that you really enjoy in life – be it sport, perhaps, or art – into the workplace.