Make a complaint
If you wish to raise concerns about a person at Sense, we will take your complaint seriously.
This page gives an overview of what safeguarding is, with a link to the different laws and systems in place in England, Northern Ireland, Scotland and Wales.
It covers Sense’s commitment to safeguarding, and our approach to making sure adults with complex disabilities or learning disabilities can live independently and make their own choices.
Safeguarding is about protecting the health, wellbeing and human rights of:
Adults with complex disabilities or learning disabilities.
This includes protecting the right to live in safety, free from abuse and neglect.
At Sense, we believe every person has the right to live a life free from abuse and neglect, and take a zero tolerance approach to abuse and neglect.
We work with individuals, families and carers, as well as healthcare professionals and agencies, to safeguard the children, young people and adults we support.
We have policies, procedures and training to keep people safe from abuse or neglect.
Sense has a Safeguarding Board to monitor safeguarding concerns throughout the organisation and to ensure that we always take appropriate action to keep people safe.
We always takes action to follow up a concern about a person’s safety and well-being and where there is an allegation of abuse.
If you are an adult with complex disabilities or learning difficulties, safeguarding is also about you being independent and making your own choices.
This idea can be summed up as: no decision about me, without me.
Our goal is to support individuals to grow in confidence and skills, to make their own choices and to live as fully as possible.
This includes supporting people to try new things and take informed risks. We aim to manage risk, not avoid it.
You can find out more about the principles we follow on our Safeguarding for Professionals page. Information includes:
Making sure you are involved in decisions about your safeguarding
Supporting you to take informed risks
What to do when things go wrong
Our policies, procedures and training
Guidance for Sense staff and volunteer
Abuse is when someone hurts someone or treats them badly. This might happen once or a number of times.
Abuse is always wrong and should not happen.
There are different kinds of abuse:
Other types of abuse, including online bullying, mate crime, forced marriage, female genital mutilation and modern slavery.
You’ll find information and support from a wide range of other organisations on all aspects of safeguarding, abuse and neglect, by visiting our Safeguarding page