Coronavirus (Covid-19)

Our response

Last updated: 03/04/2020

Like all organisations, Coronavirus (Covid-19) is having an impact on our work.

Our focus is on ensuring the safety of the people we support and their families as well as our staff, volunteers and supporters, whilst continuing to be there when it matters for the people who need us.

We are closely monitoring the situation and following the guidance of Public Health England and the UK Government, and reviewing our operations on a daily basis in light of what is a fast-developing situation.

The support we’re providing

Our immediate priority has been to ensure that we were taking all the necessary steps to keep the people we support safe by providing clear and consistent information to the frontline staff working in our services. And to provide clear guidance to the people who visit our services and centres to help prevent the spread of the virus.

Our residential care and supported living accommodation continue to run as normal, as do our college facilities, providing vital support to families.  Following government guidance, we have suspended our day opportunities, but are reconfiguring some of our community based services in order to provide virtual and telephone support to vulnerable communities.

We continue to provide information and advice and the helpline remains open.  Accessible information in relation to coronavirus is available here:

In accordance to advice on social distancing, we have taken the decision to suspend our sports and arts activities, as well as our buddying and short breaks programmes.

We no longer provide face- to- face activities for our children and families and have been trialling providing support using other initiatives, including platforms such as Facebook Live, to continue to deliver vital support to families.

Our pioneering community centre in Birmingham, Sense TouchBase Pears, is now also closed, including the library and café. All events, courses and workshops have been postponed for the foreseeable future.

Visiting us

To ensure the safety of the people we support, staff and volunteers we are regrettably unable to allow any visitors without express permission.

Fundraising events

Given the latest advice from the Government about limiting social contact, some of our fundraising events have been postponed. If this affects you, our Events team will be in touch to update you.

If you have any questions about events, please contact our events team at

Shops and retail

Our shops raise vital funds for the charity and we want to thank you for your  continued support. However, due to the unfolding situation, and with the health and wellbeing of our staff and customers a priority, we have taken the decision to temporarily close them. 

Please hold onto your donations through the current restrictions as otherwise they risk being damaged in the interim period or causing risk to the local community as no team members are working to clear them.

Thank you for your continued support

Please know how grateful we are to you for providing such amazing support to Sense. If you would like to make a donation in this period of uncertainty, please visit our donation page at

Richard Kramer

Sense Chief Executive

Portrait image of Richard Kramer