Accessible Information on Coronavirus

Coronavirus (COVID-19) is a new illness. It's caused by a virus called coronavirus. Some people are more vulnerable to this illness than others, and this includes people with complex health conditions and disabilities. It is important that everyone can access information about COVID-19 so they know how to be safe and look after themselves if they are unwell.

The symptoms of Coronavirus / COVID-19 are

  • a high temperature – this means you feel hot to touch on your chest or back
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours

If you are worried about your symptoms or anyone else in your household please use the 111 website, if this is not accessible to you, you can call 111 or use the 24/7 British Sign Language Interpreter 111 service.

You can find the most up to date key information about Coronavirus / COVID-19 on the NHS website.

The latest Government guidance about Coronavirus / COVID-19, including what to do if someone in your household is unwell, what social distancing means and travel advice, is on the Government website.

The Government has provided additional guidance about individuals who have complex underlying health conditions and are required to self-isolate for 12 weeks.

Citizen's Advice have put together a page with information on Coronavirus and paying rent, bills and benefits.

Information for people who have a learning disability

There is a lot of new information every day in the news about Coronavirus and it can be confusing. We have put together some links to resources that explain the situation in clear short sentences. This might be helpful if you or someone in your family has a learning disability.

Learning Disability England have put together the important information about Coronavirus / COVID-19 and have posters, Easy Read guides and key links which will be regularly updated.

Our colleagues at Mencap have also produced an Easy Read guide to Coronavirus. This guide explains all about Coronavirus / COVID-19 in clear short sentences with pictures to explain the important information.  

British Sign Language

Sign Health has produced videos with information about Coronavirus / COVID-19 in British Sign Language.

The daily press conference from the Prime Minister should now have a British Sign Language interpreter on the BBC news, but if you miss this broadcast Sign Health are producing a daily update in British Sign Language on their website.

Sight advice

RNIB (Royal National Institute of Blind People) have put together key information for people who are blind or visually impaired.

Information for autistic people and families

The National Autistic Society have created an online resource hub which contains information for autistic people and their families.

Mental health and well-being

All of the news and information about coronavirus can be overwhelming. It is important to look after everyone’s mental health as well as physical health.

Our colleagues at Mind have put together some really good resources on mental health. This includes a checklist about ways to avoid stress and stay healthy.

You can find the resources on their website.


Carers UK have written some resources specifically aimed at Carers, which you can find on their website.

Information for health and social care staff

We know that these are challenging times but there are important steps to take to ensure that your care and treatment is still as accessible as possible for disabled people.  We’ve worked with a number of other disability charities to pull together these top tips for things to consider in health and care services in these times.