Accessible Information on Coronavirus

Coronavirus (COVID-19) is a new illness. It's caused by a virus called coronavirus. Some people are more vulnerable to this illness than others, and this includes people with complex health conditions and disabilities. It is important that everyone can access information about COVID-19 so they know how to be safe and look after themselves if they are unwell.

If you are worried about Coronavirus symptoms please use the 111 website, if this is not accessible to you, you can call 111 or use the 24/7 British Sign Language Interpreter 111 service.

Get a test

If you have the symptoms of Coronavirus you should get a test. You can go to a testing site or have a test delivered to your home. You can book or order a test using this website.


  • You can find all the latest Government guidance about Coronavirus including about local restrictions on the Government website
  • For health information about Coronavirus you can find the latest on the NHS website.
  • For information about children, young people and education you can find the latest on the Government website.

Face Coverings

Face masks must now be worn in shops, supermarkets, shopping centres and public transport. The latest guidance about face coverings is available on this website.

There are exemptions for people who are unable to wear face coverings, these include:

  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

Advice from other organisations for Disabled people and their families

  • Support for British Sign Language users: Sign Health have launched BSL Health Access. This an on demand video relay remote interpreting service for healthcare services where access to in-person BSL interpretation isn't available.
  • Support for visually impaired people: RNIB (Royal National Institute of Blind People) have put together key information for people who are blind or visually impaired.
  • Support for autistic people and families: The National Autistic Society have created an online resource hub which contains information for autistic people and their families.
  • Support disabled children and families: Contact has a regular newsletter with information about children, young people, education, care and support.
  • Support for carers: Carers UK has put together online resources for unpaid carers supporting loved ones.