Sense Volunteering Survey 2015

Sense is supported by 1,800 volunteers who make a huge contribution to how we support and promote the interests of deafblind people and their families.

A volunteer with a young woman walking along a beech

Earlier this year, we asked volunteers for their feedback about their overall experience of their involvement with Sense.  The survey was done in conjunction with the Staff Opinion Survey so we could look at the results of everybody who supports the work we do.  We received responses from 35 per cent our volunteers, which is an excellent result for this type of survey.

We’d like to say a big thank you to everyone who took the time to complete the survey and all the staff who helped get it to our volunteers.

Download the highlights of the volunteering survey

Celebrating success

Volunteers told us that we are offering high quality opportunities to volunteer which match what they are looking to get out of volunteering and which have a clear benefit to deafblind people and their families.

Volunteers also consistently praised the Sense staff they work with for their support and guidance, which is a hugely positive testament to the hard work and commitment of shop and deputy shop managers, project coordinators, team leaders and many others who manage volunteers across Sense. 

In 2015:

  • 97 per cent of Sense volunteers were proud to volunteer for Sense.
  • 94 per cent said they would willingly put in extra effort to help the organisation.
  • 97 per cent would wholeheartedly recommend Sense as a good place to volunteer
  • 97 per cent said people here are treated equally irrespective of ethnicity, gender, disability, age, sexual orientation or religion

"Totally enjoy my time with the staff and volunteers – great team, great support."

"The best thing I've ever been part of. I have made new friends and it's helped my self-confidence too."

"The experience has always been positive and I have felt valued as a volunteer and welcomed back each year."

Where volunteers have told us we can do better

A young man serving a customer in a Sense shop

The survey results have also provided a wealth of constructive critical feedback which will help Sense to develop its work with volunteers further.  A number of themes were consistent across the responses including the importance of good inductions, the importance of seeing our “I” statements in action, and the need to better celebrate the work that our volunteers do.

The next steps we’ll take to respond include:

  • Continue to support staff to provide better inductions for their volunteers
  • Continue to work with teams across Sense to develop new opportunities and promote the achievements of volunteers
  • Improving how we share news about volunteering achievements and new opportunities across and between teams
  • Make sure our volunteers know about other opportunities to give time for Sense

If you would like to discuss the survey and results in more detail or any other aspect of volunteering at Sense, please contact:

Sense Volunteering team
020 7014 9302 (voice or text)
Sense, 101 Pentonville Road, London N1 9LG

Related link

Volunteer with Sense


First published: Tuesday 5 August 2014
Updated: Tuesday 31 May 2016