Accessibility help

Here at Sense we have tried to make our website as accessible as possible for deafblind people and visitors who have single-sensory impairments with additional needs. 

Our pages are designed to meet web accessibility guidelines. This means we have:

  • Colour and contrast option buttons at the top of the page which can aid visually impaired people
  • Text-size option buttons
  • A text-only option for pages
  • A skip navigation bar option that takes you straight to the text
  • Content written to be easily understandable

These are explained more fully below.

If you have any questions about our site you can reach our Sense web team at

For other queries regarding deafblindness, our Contact us button at the top of the page will take you to our contact details for information and advice.

Easy tips to make websites accessible

The short sections below explain how we have created and presented our content to be adaptable to suit you, and tips for making other websites accessible:

  • Keyboard shortcuts - access keys
  • Viewing options
  • Font re-sizing
  • Accessibility guidelines
  • Making your own website accessible
  • Reporting problems
  • Further help

Keyboard shortcuts (access keys)

You can navigate this website by using keyboard shortcuts, also known as access keys:

  • Skip navigation:  Alt + S, enter
  • Site map:  Alt + 2, enter
  • Search:  Alt + 4, enter
  • Accessibility statement:  Alt + 0, enter
  • Viewing options:  Alt + V, enter

Viewing options

This website has five different viewing options:

  • Standard
  • Accessible:  Large text
  • Accessible:  Text only - black on white, no images
  • Accessible:  Text only - white on black, no images
  • Accessible:  Text only - black on yellow, no images

For screen-reader software users, we recommend that you choose either of the text-only viewing options as they are optimised for the software.

The text-only versions fit the maximum width of your browser and are the best choice if you want to change your font size use for this website.

Font re-sizing - version or modifying

To change the font size on this website to your preference, either choose an accessible version, or alter your browser settings.

To change your browser settings:

  • Select ‘View’ from your browser’s toolbar
  • Then choose ‘Text size’, and the sub-menu appears with the text size options
  • Choose a larger size than your current option (marked with a bullet point)

 Accessibility guidelines this website complies with

We have checked our site against the WCAG checklist, and we believe that every page within our site meets all applicable Priority 1, 2 and 3 checkpoints, and the WAI 'AA' requirements. 

Tips on how to make your own website accessible


  • Use an easy-to-read font (e.g. Arial)
  • The font size must be unlocked to allow you to enlarge it on your web browser using the ‘View’ menu

Visual and audio content

  • If your website uses non-text content such as audio, video or images, always provide a text alternative for users who do not use their screen or who cannot access audio
  • Consider using positive images and descriptions of disabled people, and if including case studies consider whether it is possible to include an example that relates to the life of a disabled person
  • Avoid flashing objects

Alternative formats

  • Offer alternative formats including large print, speech symbols, and Easy Read (simpler language for people with learning difficulties)
  • If possible, offer a black and white, text-only version with no images


  • Non-screen users frequently experience problems accessing PDF files and Flash so avoid using these applications. If you do use these applications then always offer an alternative accessible version, such as the Notepad application


  • Try and avoid pop-up windows. If used, always ensure users are warned where links open pop-up windows
  • Try and use headings where possible to structure text content. This helps non-screen users to browse through the content
  • Make sure that all of the functionality of the website is available via the keyboard as many non-screen users will use shortcuts on their keyboard to access information
  • Make sure that your website operates predictably. Always think, “What would I expect to happen next?"
  • Make links meaningful and descriptive. For example, select here to read my disability policy; and not click here
  • Make it easy for users to avoid and correct mistakes


  • Make it easy to see and hear content
  • Always separate foreground from background and ensure that there is a good colour contrast between text and background
  • Avoid underlining content unless it is a hyperlink
  • Give people enough time to read and use content
  • Do not present content in a way that is known to cause seizures


  • Maximise compatibility with assistive technologies and specialist software applications, such as an eye-control device 

Reporting problems

If you have difficulties accessing this site, please email us about your problem. We will do our best to assist you. Your comments also help us to improve accessibility on our site.

Further help

If you would like more in-depth information about accessibility, visit the BBC's My Web my Way, which is an online guide that explains the various accessibility features you can find on your web browser.

For detailed technical advice on web accessibility you can visit the Web Accessibility Initiative pages.


First published: Monday 27 February 2012
Updated: Monday 20 August 2012