Contact our supporter services team

By phone

Telephone us on 0300 330 9257

By email

Email us at [email protected] or complete our online form.

Through a BSL interpreter

You can contact us using a British Sign Language (BSL) interpreter through the InterpretersLive! service, provided by Sign Solutions. This free service is available from 9am to 5pm Monday to Friday.

How to use the InterpretersLive! service

You can use the InterpretersLive! service on your desktop or laptop by using the video portal on their website.  

You can also use the service on your phone or tablet by downloading the InterpretersLive! app. 

For more information:

Support connecting to InterpretersLive!

If you’re struggling to connect to the InterpretersLive! service, make sure you meet the requirements.

Please note that if you have less than 120kbps available the call will be audio only, as minimum requirement for video calls is 192kbps.

If you’re still having problems connecting, please get in touch with Sign Solutions. 

Text chats

We offer a text relay service called Relay UK. If you have hearing loss, speech difficulties or are Deafblind, you may find it easier to contact our Information and Advice service using text relay.

You can access the Relay UK service via an App on your a smartphone or tablet, or through a Textphone (also known as a Minicom or Uniphone). If you’d like to contact our Information and Advice service using a Textphone, please call 18001 0300 330 9257.

By post

Write to us at:

Sense
Freepost RRXE–TREX-GEUR
101 Pentonville Road
London
N1 9LG