Sense User Reference Group

The group plays a vital role in making sure that people living with complex disabilities, including those who are deafblind, have the opportunity to make positive changes and influence the way Sense provides services.

Our Sense User Reference Group (SURG) gives people living with complex disabilities the opportunity to share their views, ideas and experiences of Sense and our services.

At Sense, we put the people we support at the centre of everything that we do. Our vision is a world where no one, no matter how complex their disabilities, is isolated, left out or unable to fulfil their potential.

SURG plays a vital role in making sure that people with complex disabilities have the opportunity to make positive changes and influence the way Sense provides services.

The group has three main roles:

  1. To improve our services through feedback and visits.
  2. To influence and take part in new developments and projects.
  3. To influence our guidelines and procedures.

SURG has representatives from across our Sense services. We all connect differently and, naturally, we make sure that communication support is in place so that everyone can connect, engage and contribute.

The group meets on a regular basis, and brings a unique perspective and shares great ideas that help Sense to keep improving our approach.

This means we can provide the highest quality services based on people’s needs, expectations and aspirations.