Your service - handy hints for your business

Handy hints

Here are some tips that will help to make your service accessible and enjoyable for your deafblind customers.

None of these things are difficult or expensive to do - a bit of patience and understanding can make a huge difference to the experience of your deafblind customers.

• Take your time
  It may well take longer for you to communicate with a deafblind person, so please be patient.

• Be understood
  Explain things clearly and at a pace the deafblind customer can follow. Take a moment to learn from the deafblind customer how to communicate with them – for example, using clear speech, fingerspelling or writing notes in large print.

• Make your information accessible
  Make sure you know how to arrange for any written information you provide to be available in another format, such as braille, large print or on audio tape. Read the accessibility information for details on how to do this.

• Be heard
  Please ensure you have a working loop system fitted at your counters to help deafblind hearing aid users to hear staff’s voices more clearly.

Click on the links below to find further advice, specific to your service: