Quiz on serving your deafblind customers

You can take part in the quiz to see how well you know about serving your deafblind customers. Good luck!

1. How will you guide the deafblind customer to the exit if they ask for it? *

stand behind them with your hands on their shoulders, and gently push them towards the exit

offer your arm for the deafblind person to hold, and allow them to follow you

take their hand and lead them to the exit

show them the right direction – they are fine to do the journey on their own

2. Which of the following scenarios would not be against the law under the Disability Discrimination Act (DDA)? *

A high street bank refusing to provide bank statements in braille

A small local bakery failing to provide a sign language interpreter for a customer

A newsagent refusing to communicate with a customer using written notes

A landlord refusing to increase the lighting in a section of their pub to cater for customers with poor night vision

3. You want to communicate with a customer who you suspect is deafblind. How should you approach the customer to make contact for the first time? *

Speak loudly directly into the customer’s ear

Take the customer’s hand and attempt to fingerspell

Approach the customer from the front and speak clearly, tapping them on the shoulder if they do not respond

Call for an interpreter

4. Which of the following might be considered clues that your customer is deafblind? *

They are carrying a red and white cane

They do not look at you when they speak to you

They are communicating in a way that involves someone touching their hands

They have trouble understanding you when you speak quickly

5. How can you telephone a deafblind person? *

by calling the operator first

only with a special text telephone

like you would make any other phone call – the technology they have on their end will make the call possible

by phoning BT’s Typetalk service using the special prefix before you dial