Communication and guiding
Find out how easy it can be to communicate with deafblind people, and guide them round your stores.
- Communication Not all deafblind people communicate in the same way. But there are usually simple ways you can make contact even if you have never met a deafblind person before.
- On the phone Find out how you can speak to deaf and deafblind people over the phone.
- Information Make sure your information is accessible to everyone, by offering it in alternative formats.
- Guiding Many deafblind people will need guiding when getting around your shop or service. Here are the dos and don’ts of guiding.
- Health and safety Deafblind customers are more likely to be at risk of hurting themselves by walking into things or tripping over items left on the floor. Here’s how you can help.
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