It can be simple to make your service accessible to deafblind people or anyone with a hearing or sight impairment.

These tips are not expensive or difficult. With a little patience and understanding you can hugely improve the experience of deafblind customers who use your business.

• Take your time
  Please be patient – communication may take longer


• Be understood
  Explain things clearly and at a pace the deafblind customer can follow. Check with them how to communicate, such as clear speech or writing notes in large print


• Make your information accessible
  A good transcription service can arrange for your written information to be available in large print, braille or on audio tape


• Be heard
  Ensure your counters have a fitted working loop system. These help deafblind hearing aid users to hear staff voices clearly

The pages in this section offer further specific service advice to ensure you are not in breach of the Equality Act.